Terms & Conditions

1Introduction

These Terms & Conditions (“Terms”) govern your use of Sahab HR (“we,” “us,” “our”) and all services provided through our platform, website, and mobile applications. By using Sahab HR, you agree to these Terms. If representing an organization, you confirm your authority to bind the entity to these Terms.

2Eligibility

2.1Organizational Use

The platform is intended solely for organizations, employers, and authorized HR personnel.

2.2Legal Authority

Users must be lawfully empowered to enter binding agreements.

3Description of Services

3.1Service Scope

Sahab HR provides payroll processing, attendance management, leave workflows, regulatory compliance, WPS file generation, GOSI calculation, employee data handling, and AI-powered payroll insights.

3.2Service Modification

Services, features, and functionalities may evolve or change as we improve our platform.

4Client Responsibilities

4.1Data Integrity

Clients are responsible for accurate and complete employee and payroll data entry.

4.2Payroll Review & Compliance

Clients must review payroll, approve submissions, and comply with Saudi legal requirements.

4.3Security & Access Management

Administrator access must be managed and credentials kept confidential.

4.4Liability for Data Errors

Sahab HR is not liable for errors arising from inaccurate or incomplete client data.

5AI‑Driven Features

5.1Advisory Role

Our AI-powered tools provide advisory outputs, but clients remain responsible for final review and validation.

6Integrations with Third-Party Systems

6.1Optional Integrations

We offer connections with ERPs, attendance devices, banks, and regulatory portals on request.

6.2Integration Disclaimer

Sahab HR is not responsible for non-performance, downtime, or erroneous data from third-party systems.

7Data Security

7.1Security Standards

We use encrypted cloud infrastructure and layered security controls.

7.2Client Obligations

Clients must maintain secure passwords and notify Sahab HR of any suspicious activity.

8Service Availability & Support

8.1Availability

We strive for uptime but do not guarantee uninterrupted service.

8.2Support

Support is available per SLA or subscription terms; scheduled maintenance will be communicated in advance.

8.3Force Majeure

We are not liable for service disruptions caused by events beyond our control.

9Subscription, Payment & Renewals

9.1Subscription Requirement

Some services require paid subscriptions with automatic renewal.

9.2Payment Terms

Payments are non-refundable once a cycle begins; non-payment may result in suspension.

9.3Price Changes

Sahab HR may adjust fees, with prior notice to clients.

10Intellectual Property

10.1Exclusive Ownership

All platform code, content, branding, and materials belong to Sahab HR.

10.2Restrictions

Copying, modification, or redistribution is prohibited without written consent.

11Confidentiality & Non-Disclosure

11.1Mutual Confidentiality

Both parties agree to maintain strict confidentiality of any non-public information obtained during the relationship.

11.2Exceptions

Confidentiality does not apply to public, previously known, or legally-required disclosures.

11.3Limits on Disclosure

No confidential information may be shared with third parties, except where required for contract delivery or legal compliance.

12Limitation of Liability

12.1Exclusions

Sahab HR is not liable for client data errors, third-party failures, downtime, or indirect damages.

12.2Liability Cap

Maximum liability is limited to the client’s subscription fees paid in the prior 12 months.

13Change Management

13.1Right to Amend

Sahab HR can update these Terms at any time. Notice will be provided for substantial changes; continued use indicates acceptance.

14Termination

14.1Termination Rights

Either party may terminate services per contract provisions and with written notice.

14.2Post-Termination Process

Access will be discontinued and clients can request data export within the permitted timeframe. Sahab HR may retain data as required by law.

15Dispute Resolution & Arbitration

15.1Good Faith Resolutions

Disputes should first be addressed through good faith negotiation.

15.2Arbitration Process

If not resolved within 30 days, disputes must be settled via the Saudi Center for Commercial Arbitration in Riyadh, under Saudi law.

16Compliance with Saudi E-Transactions Law

Sahab HR strictly observes the Saudi Electronic Transactions Law, giving legal effect to electronic records, contracts, and approvals executed through the platform.

17Governing Law

These Terms are governed exclusively by the laws of the Kingdom of Saudi Arabia.